Privacy Policy

Last updated: March 2026  |  Questions: support@tresacquiro.com

Tresacquiro ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

Information You Provide

• Order information: Name, artist/stage name, email address, phone number, billing address — collected at Stripe checkout.
• Project information: Song title, audio files, visual references, creative preferences — collected via the intake form.
• Communications: Emails and messages sent to support@tresacquiro.com or through our contact form.
• Policy acknowledgment: A timestamp and timezone recorded when you acknowledge our Production & Cancellation Policy on the intake form.

Information Collected Automatically

• Payment data: Stripe processes all payments and stores card details on their servers. We do not store full card numbers. Stripe's privacy policy applies to payment processing: stripe.com/privacy.
• Website analytics: Basic server logs (page requests, IP addresses, browser type). If you use the chat we keep the conversation on your device so you can return to it, and record your browser and address alongside it so we can recognise you when you come back and keep the thread yours. We do not use Google Analytics or third-party tracking pixels on our site.

2. How We Use Your Information

• To process and fulfill your order (produce your video)
• To communicate with you about your project status, revisions, and delivery
• To send your intake form and project confirmation emails
• To assign a director and manage production internally
• To respond to support requests and resolve disputes
• To comply with legal obligations, including responding to payment disputes with required evidence
• To improve our services based on project feedback (internal use only — your data is not sold or shared for marketing)

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share limited information with:

• Assigned Directors: Your project brief (artist name, song title, visual references, creative notes) is shared with the Tresacquiro director assigned to your project. Directors do not receive your billing or payment information.
• Stripe: Payment processing. Stripe is PCI-DSS compliant.
• File sharing services (e.g., Google Drive): To deliver your completed video files. Shared links are private and set to expire.
• Legal and compliance: If required by law, court order, or to respond to a legitimate payment dispute or fraud investigation.

4. Data Retention

• Order data: Retained for 2 years from order date for accounting and dispute resolution purposes.
• Project files (audio, references): Retained for 90 days after final delivery, then deleted from our systems. Download your files promptly.
• Delivery links: Expire 30 days after final delivery.
• Email communications: Retained for 1 year.
• You may request deletion of your data by emailing support@tresacquiro.com. Requests to delete data required for legal or dispute purposes may be denied.

5. Cookies

Our website uses minimal cookies:

• No advertising or tracking cookies.
• Stripe's checkout page may set functional cookies necessary to process your payment. These are governed by Stripe's cookie policy.
• No third-party analytics scripts are loaded on tresacquiro.com.

6. Security

We take reasonable measures to protect your information:

• All payment processing is handled by Stripe over HTTPS with TLS encryption.
• Our website is served over HTTPS.
• Access to order data and director systems is password-protected and restricted to authorized personnel.
• No security system is perfect. In the event of a data breach affecting your personal information, we will notify you within 72 hours of becoming aware of it.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at support@tresacquiro.com and we will delete it promptly.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Portability: Request your data in a machine-readable format.
• Opt-out: We do not send marketing emails. If you receive an unsolicited email, reply to unsubscribe.

To exercise any of these rights, email support@tresacquiro.com with your full name and order reference. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to Stripe's hosted checkout pages and third-party file sharing services. This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be noted on this page. Continued use of our services after changes constitutes acceptance.

11. Contact

For privacy-related questions or requests:
Email: support@tresacquiro.com
Website: tresacquiro.com