Production & Cancellation Policy

1. Deposit & Payment Schedule

All production engagements require a 50% non-refundable deposit to initiate work. The remaining balance is due upon final delivery and client approval.

• Starter tier: $120 deposit / $120 balance on delivery
• Pro tier: $400 deposit / $400 balance on delivery
• Ultra tier: $960 deposit / $960 balance on delivery

Payments are processed securely via Stripe. All card transactions are verified by your bank using 3D Secure authentication. CashApp director commissions are handled separately and do not constitute client payments.

2. Cancellation Policy

Clients may cancel at any time. The following terms apply based on production stage at the time of cancellation:

• Before production begins — Deposit is forfeited. No additional charge.
• During pre-production (scene plan / shot list delivered) — Deposit is forfeited. Pre-production assets provided to client.
• During production (rough cut in progress) — Deposit is forfeited. Partial rough cut delivered to client at our discretion.
• After rough cut delivery — Full balance becomes due. Rough cut provided; final delivery requires balance payment.
• After final delivery — No refund. All agreed deliverables have been fulfilled.

3. Revision Policy

Each tier includes a set number of revision rounds:

• Starter — 1 revision round (scene-level adjustments)
• Pro — 2 revision rounds (scene + color/sync adjustments)
• Ultra — Unlimited revisions within the agreed scope

Revision requests must be submitted within 7 days of delivery. Requests outside the included rounds are billed at $75/hour. Revision rounds do not include scope changes — additional scenes, new audio, or concept changes constitute a new project.

4. Delivery & Acceptance

Final deliverables are provided via secure file transfer link (Google Drive or equivalent). Delivery is considered complete when the link is sent to the client's provided email address.

If no written objection is received within 7 days of delivery, the project is deemed accepted and the final balance becomes immediately due.

Deliverables include the formats agreed at intake (resolution, aspect ratios, platform cuts). Additional exports are available at $25 each.

5. Intellectual Property

Upon receipt of full payment, the client receives a non-exclusive license to use the delivered video for personal and promotional purposes (social media, streaming platforms, live performance).

Commercial licensing (sync licensing, TV broadcast, brand partnerships) is included in the Ultra tier only. All other tiers require a separate commercial license agreement.

Tresacquiro retains the right to use project stills, clips, or behind-the-scenes content for portfolio and marketing purposes unless the client requests otherwise in writing.

6. Dispute Resolution

In the event of a payment dispute, Tresacquiro will provide complete documentation to the card network including: the signed intake form, project correspondence, delivery records, and access logs confirming receipt of deliverables.

We make every effort to resolve disputes directly. If a chargeback is filed, we reserve the right to pursue recovery of fraudulent dispute costs.

7. Client Acknowledgment

By submitting the project intake form, the client confirms they have read and agree to this policy in full. The intake form submission timestamp, client IP address, and email address constitute a binding digital acknowledgment.

This policy governs all projects initiated through tresacquiro.com and applies to all payment tiers.